Each year, Plaza Resident Services conducts a resident satisfaction survey to gain insight into the experiences of its residents. The 2025 results show that targeted improvements in service delivery contribute to simpler, more pleasant and more comfortable living – something residents clearly reflect in their appreciation.
Increasing appreciation for living comfort and services
Residents rate their overall living experience with Plaza Resident Services at 7.6. Strong results are also achieved in specific areas. Contact with the on‑site property manager scores a 7.7, while both the My Plaza tenant portal and customer service receive a 7.6. These figures reflect the daily commitment of colleagues who work hard to ensure enjoyable and comfortable living.
The continued growth in customer satisfaction is thanks to the daily dedication of our colleagues. Together, we make the difference – and our residents clearly notice this.
Patrick Dillen, Director Property ManagementIn addition, a clear increase is visible in digital services. Residents award the information provided via the website a score of 8.0, and rate the online registration process even higher at 8.4. Through the online customer portal, residents can arrange matters more quickly and receive faster clarity, significantly increasing living convenience.
Targeted improvements deliver visible results
In recent years, Plaza Resident Services has continuously improved its services with the aim of making living easier and more enjoyable. Repair requests are handled more efficiently thanks to a smarter inspection process, while annual sustainable maintenance increasingly prevents issues before they arise. This approach not only enhances living comfort but also contributes to a pleasant and safe living environment.
The rising satisfaction demonstrates that these targeted choices are effective. By structurally listening to residents and translating their feedback into concrete actions, Plaza Resident Services continues to improve its services.
Team pride as a foundation for further growth
The annual resident satisfaction survey is an important tool for continuously improving housing quality. The 2025 results not only provide confidence but also create pride within the organisation. Plaza Resident Services remains committed to personal contact, clear communication and smart, user‑friendly services, with one shared goal: a pleasant living experience for every resident.