As a resident, it is important to know that we are there for you, for your questions, your requests or your compliments. Even if the hospitality host is not present.
Our customer contact centre is open on working days between 8.30 and 16.30. You can contact them via telephone and email. And of course, our emergency service is always available 24/7.
As resident you have access to our self-service portal where you can find all relevant information regarding your place, such as your contract, maintenance requests, or invoices.
We understand it takes more than just 24 hours to get settled in, so don’t hesitate to ask for our help.