Cookies, Web Beacons and IP Addresses

Plaza Resident Services uses commonly used information-gathering tools, such as cookies and Google Analytics, to collect information as you navigate the company’s websites (“Web Site Navigational Information”). As described more fully below, we and our partners use these cookies or similar technologies to analyse trends, administer websites and services, track users’ movements around our websites and services, serve targeted advertisements and gather demographic information about our user base as a whole. This section describes the types of Google Analytics used on the company’s websites and services, and how this information may be used.


Plaza Resident Services uses cookies to make interactions with the company’s websites easy and meaningful. When you visit one of the company’s websites, Plaza Sesident Services ’s servers send a cookie to your computer or device. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to Plaza, either by responding to a promotional offer, opening an account, or filling out a webform (such as a “Email Alerts” or a “sign up to a Newsletter” or “Application for a room” Web forms) or have previously identified yourself to Plaza Sesident Services, you remain anonymous to the company.

Plaza Resident Services uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our websites or services.

Web Beacons

Plaza Resident Services uses web beacons alone or in conjunction with cookies to compile information about customers and visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website or service tied to the web beacon, and a description of a website or service tied to the Web beacon. For example, Plaza Resident Services may place Web beacons in marketing emails that notify the company when you click on a link in the email that directs you to one of the company’s websites. Plaza Resident Services uses web beacons to operate and improve the company’s web sites, services and email communications.

Google Analytics

Plaza Resident Services uses Google Analytics, whether or not in combination with cookies, to collect information about the use of the company’s websites by customers and visitors and about interaction with e-mails from the company.

Log Files, IP Addresses, URLs and Other Data

As is true of most websites, we gather certain information automatically to analyse trends in the aggregate and administer our web sites and services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use the company’s websites and services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our website. This information is used to analyse overall trends, to help us improve our websites and services, to track and aggregate non-personal information, and to provide the websites and services. For example, Plaza Resident Services uses IP addresses to monitor the regions from which customers/clients and Visitors navigate the company’s websites. Plaza Resident Services also collects IP addresses from customers when they log into the services as part of the company’s “Identity Confirmation” and “IP Range Restrictions” security features.

Social Media Features and Single Sign-on

The company’s websites may use social media features, such as the Facebook “like” button (“Social Media Features”). These features may collect your IP address and which page you are visiting on the company’s website, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on the company’s web site to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on the company’s website. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features. Plaza Resident Services also allows you to log in to certain of our websites and services using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.

Do Not Track

Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Plaza Resident Services does not currently commit to responding to browsers’ DNT signals with respect to the company’s websites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Plaza Resident Services takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.